Frameworks provide the answer - but what is the question?

Good practice frameworks, and standards, are created to help people learn from the experience of others. There is a danger that they are considered to be a panacea which will treat all ills.

• Everyone sees their circumstances as different and so no one else can develop an approach which will apply to them and their activities.
• Something created by someone else cannot meet my needs. In particular if people have not made mistakes themselves then they may not be able to learn the lessons which others feel are reflected in frameworks.
• if the book (framework) says I process mean I should do A, B and C; then in all situations I must do A, B then C.

These views lead to practices being developed without considering linkages between them to show how they can be used to build a bigger picture.
Or have people following them slavishly rather than tailoring them to their specific requirements.

In this talk I will explore the bigger picture from my perspective showing how frameworks, such as ITIL and SPICE, complement each other and can be adapted to provide benefits in the real world of business change.

Frances Scarff
  As the Office of Government Commerce’s (OGC) Head of Best Management Practice, Frances is responsible for the ongoing development and maintenance of its core guidance, which includes ITIL, PRINCE2 and M_o_R. She is much in demand as a speaker, presenting the UK government’s view on key subject areas such as management of risk and IT service management.
During her 30 years in UK Civil Service, Frances has worked on IS management methods, such as SSADM and ITIL, with an emphasis on how they support business change. She was also involved with the Government-wide Year 2000 programme, in particular providing guidance on business continuity management.
She is a member of BCS and is a Chartered IT Professional.

The Office of Government Commerce (OGC) is an independent Office of the Treasury in the UK, with its own Chief Executive appointed at Permanent Secretary level. It works with public sector organisations to help them improve their efficiency, gain better value for money from their commercial activities and deliver improved success from programmes and projects.